Hello all:

MumboJumbo development is aware of the crash issue with the current downloaded trial version of Luxor - Quest for the Afterlife.

We are currently working on a fix and should have an improved version up shortly for download.

Thanks for your patience!

Thanks for taking the time to report this issue. As the lead programmer, I wanted you to know that we resolved this issue today and you will be able to download an update. I'd love to hear your comments when you get a chance to have a better experience with the game!

Robert Madsen

rmadsen@mumbojumbo.com

 

Great. Let us know how you like it. R

I have had many many problems with QFTA and an email to Mr. Madsen has gone unanswered. I have tried unistalling and reinstalling and there is still no difference; what to do next?

yes,thanks. Loading initially takes a few minutes, intermittent almost-crashes, canopic jars and villians not showing up sometimes at all, sometimes only a few, even afer I have won them, almost complete slowdown in the "note the cliff" section, puzzle mode unlocked but not happening in the ongoing campaign, random locking and unlocking of store items and random game saving sequences, I think that's it. (!) I uninstalled and dowloaded a second time; deleted old profile as instructed in the forum. It worked once (except for slowdowns) and I completed the easy mode but now all is all as it was again. I have to say that I waited for this with much anticipation; cancelled a gamepass membership and purchased this with the assumption that if it was a great as its' predecessor I would have no qualms about paying full price for it and getting it directly from you; I was thinking that no other games will ever compare and so why look for more? But I am disappointed not only with the bugs but also with the shortness of it, the lack of interesting new features and/or the fleetingness of the few interesting new features. Battles are too easy (and I am no expert, believe me), treasures are lacking and (what exactly is the point of catching jewels if you never see them later, btw?) all in all I wish there were more to it. I think I would feel that way even if it were working properly, but can't say for sure. ~sighs~

When is there going to be a fix for the retail version? Does anyone know?

If after following the instructions I posted earlier in this thread, you are still having issues, please contact us at support@mumbojumbo.com so that we may further tailor our help for you on an individual basis.

@dmorphis

On the issue of only one canopic jar shoing up even after you have caught 3 thieves, it sounds like you are playing with an older version. If you downloaded the game at MumboJumbo, you should be able to download and install it again using Josh's instructions. If you are downloading it from another portal, let us know which one so we can determine if they have the latest version or not. If you purchased the game at retail, we are still working on a solution for that.

Unfortunately, the problem with the canopic jars will prevent you from locating the 4th thief because he is only revealed when you have found the 3 canpic jars. Hopefully obtaining the latest version of the game will resolve the problem.

Robert

P.S.

Also, I understand your comment about color-blind-friendliness. Let me say that we do try to accmodate that in our games. I, too, am color-blind and always provide feedback in this area. However, in games that depend on color matching there is only so much that can be done. When I play Luxor, I have to focus on the patterns of the balls more than the colors, and this does make the game more challenging. The patterns were provided for just that reason. I have also noticed that some ball-sets are easier for me to play with than others, so you might experiment as you unlock and purchase additonal ball-sets.

 

Most importantly

When did you download the game last (what date) and from which website?

A few days ago, from this site, where I purchased it.


Intermittent almost-crashes

Please explain what you mean by "almost-crashes".

action is paused for anywhere from 3-9 seconds and then resumes

Canopic jars and villians not showing up sometimes at all

Please explain. When does a canopic jar not show up? When does a villain not show up (and how can you tell)?

After a battle is won, (or at the appropriate moment thereafter, it's hard to remember b/c as I said it only worked once so far) the sequence where the jar appears and then floats to it's spot at the top is not happening.


Sometimes only a few, even afer I have won them

I assume you are talking about the canopic jars. An earlier version of the game had this problem, but it should have been fixed in current version.

Well, it isn't.

Almost complete slowdown in the "note the cliff" section

I'm not sure what you mean by "note the cliff". Please explain.

I believe that is the caption of the level where there is a sort of rope bridge.

Puzzle mode unlocked but not happening in the ongoing campaign

I'm not sure what you mean by 'not happening in the ongoing campagin". Puzzle modes are only unlocked at certain times. For example, a new set of puzzles are unlocked each time you complete all of the cities in one region. So, even if puzzle mode has been unlocked, you will not have access to all the puzzles until you have conquered every city.

So the puzzles are entirely separate from the adventure campaign in this game, not included in each level as in the previous Luxor?

Random locking and unlocking of store items and

Again, we would need more specifics. Which items seem to be unlocked or locked that shouldn't be and when?

As I said, it is random; I didn't write it down so i can'tsay exctly which ones. Items that had been unlocked (power ups) and purchased are suddenly appearing locked one minute and then availabel the next.

Random game saving sequences

What do you man by "saving sequences"? In general, the game will save your progress after each level played.

Sometimes, it will say "all progress will be lost" when you want to exit, sometimes it lets you exit but takes you to a different level when you return than the one that you were on previously.

I apologize for your difficulties. We attempt to resolve each and every problem, though sometimes it does take time and sometimes we run into issues that have no solution or cannot be duplicated on our end, which makes it almost impossible to solve.

I can understand that, I suppose, but it seems to me of that these aren't entirely unique issues from reading other posts here, and in my opinion, if the game wasn't ready it shouldn't have been released yet.

I think I have told you enough to give you something to work on and am not really interested in spending hours delineating these problems again and again. Games are supposed to be about relaxation and fun; this is a little too much like work!

Oh, and before you ask, this is running on an Acer laptop with sufficient resources for the previous version and the OS is Vista. Thanks.

Okay....I wasn't trying to start a war or imply that you are the only person having difficulties. I just want you to know we are doing everything we can for each issue that is sent our way.

Robert  :)

Robert,
I edited my above post. I located the error and code in Event Viewer.

Doing some further research I went to Event Viewer, and every time LUXOR crashed the following entry is logged:
Faulting application luxorquestfortheafterlife.exe, version 0.0.0.0, faulting module dsound.dll, version 5.3.2600.5512, fault address 0x0000d6b9.

Robert,
Well, finally some good news.
I went into DXDIAG, Sound tab, DirectX features, and turned Hardware acceleration slider to "No Acceleration".
Started the game, and Voila..... NO CRASHES.
So I then bumped the Hardware Acceleration slider up 1 to "Basic Acceleration".
Started the game again, and YEA.... NO CRASHES.
Bumped it again to "Standard Acceleration".
Still all okay.
Bumped again to "Full Acceleration"
Crash City.

So apparently any setting less than "Full" lets the game play.

Is there something you can do in the code to not take advantage of the "Full Acceleration" setting?

Dear Forum Members

We just released the update to the RETAIL CD version of LUXOR: Quest for the Afterlife. Thank you for your patience and a special thanks to the fans that took the time to bring these bugs to our attention.

Click here to go to the update forum page.

The MumboJumbo Team

@yingli: this update only applies to the retail version of LUXOR: Quest for the Afterlife.

Yingli, If you purchased a download version, then you already have the latest version. The retail CD had a build with some errors, and the turnaround time to get a new CD in stores is time consuming, costly, and logistically unfeasible to update every store with new CDs. Downloads, however, are easier to update. The retail disc contains some errors that the update fixes. If you have a download version, you have the latest version and in no way is your game different than the update that applies to retail customers. This update simply makes retail customers versions of Luxor up to date, which you already have.

@DonH: I'd like to echo rmadsen and kalekona's sentiments!

Hi Sheftu,

Thanks for the comments, everything that helps us narrow down the causes of bugs is useful.

You may not get a quick reply as our USA based staff are off enjoying their turkey today as it is Thanksgiving over there.

I'm UK based so no turkey for me until Christmas :)

Regards,

Mark Taylor

MumboJumbo

 

 

 

 

 

 

I'd just like to clarify....anyone who has downloaded the game should be able so re-download the game from their original download source if they feel they may have an earlier version of the game.

@yingli: Your best bet is to re-download the game from MumboJumbo.com. Download version use a slightly different process for updating than the retail patch. For the download update, we recommend that you first uninstall Luxor. After you reinstall, it is important to delete any existing profiles and start new. The version on MumboJumbo.com is the latest version available. We have also distributed this to all of the portals but it is often difficult to verify if they have place the newest version on their site, which is why I recomment you download directly from MumboJumbo.com.

If you have any additonal questions let us know.

Robert

@Sheftu:

If you downloaded the game the first day it was available from Big Fish, then you probably got an earlier version. After getting some feedback from players, we were able to track down some problems and put out a newer version that solved many of the issues.

I know that the new version has been distributed to Big Fish, but I don't know if they have made it available or not. When the rest of the team gets back from Thanksgiving, we should be able to answer that question for you.

As for the issues you reported:

Canopic Jars and Thieves:

There are three main thieves that should appear on the map at various intervals. Just so we are clear, these are not the same as the minor thieves you sometimes battle when you enter a city. Instead, these thieves are revealed each time you recieve one of the 3 Sun Discs of Aten. Also, this has nothing to do with acheivements.

So, my questions for you are:

• Have you recieved any of the 3 Sun Discs of Aten?
• Have you revealed any of the 3 wandering thieves (also refered to as prophets)?
• Have you captured any of the 3 wandering theives (e.g. placed a Sun Disc to trap them, then travelled the path until you caught them)?

Answers to these questions will be very helpful.

Store Items:

Yes, screen shots and specifics (as you have already given) on when the items show up or don't show up would be very helpful.

Artifact Treasure:

If the artifact treasure is showing up even after you have assembled all of the artifacts, then just think of it as something extra fun to shoot.

Thanks for your time and the information you have provided. If you want to provide answers to the quesitons above and/or send screenshots, email them to me at rmadsen@mumbojumbo.com.

 

Thanks

 

Robert

Reply to RMadsen ....

To answer your questions about the Canopic Jars and Thieves:

* Have you recieved any of the 3 Sun Discs of Aten? -- YES, ALL THREE; But I must have "misused them" since it now says the power in my discs has been depleted (or some such verbiage).

* Have you revealed any of the 3 wandering thieves (also refered to as prophets)? -- Yes, I think so. I don't know how many though

* Have you captured any of the 3 wandering theives (e.g. placed a Sun Disc to trap them, then travelled the path until you caught them)? -- I can recall doing this twice, I think.

Does this help? By the way, I downloaded the game from Shockwave.com (I'm a paid member so I got the full version).

GrannyGamer

@GrannyGamer:

Each Sun Disc of Aten is depleted once it is used, so this is normal. Once you have used a Sun Disc of Aten to catch a thief, you cannot use it again. From your description it sounds like you have captured all three thieves. It also sounds like you are playing an earlier version of the game since this was a problem that was identified in our earliest release. I'll have to see what the procedure is for updating from Shockwave and get back to you.

Robert Madsen

from mumbo jumbo site ! 2 weeks ago

************************************************ RESOLVING SOUND RELATED SYSTEM CRASH *****************************************************

If your version of Luxor: Quest for the Afterlife is randomly crashing with an Unkown Error the problem may be a sound driver issue on your computer.

If the details of the error specify dsound.dll then is is definitely a sound driver issue.

Here is the procedure for overcoming this problem (these are for Windows XP):

1. Click Start, Run.

2. Type DxDiag and click OK.

3. If you are prompted to verify drivers, it is up to you whether you want to do this or not, though it isn't a bad idea.

4. Click the Sound tab.

5. Move the Hardware Sound Acceleration Level slider to the left so that it says No Acceleration.

6. Try running the game. It should now run with no problems.

You may be able to use some hardward acceleration, but you will have to test the different setting on your computer to see. Basically, this means going back to DxDiag and moving the slider up a notch each time and then seeing if the game still runs wihout error.

Robert

************************** UPDATING THE GAME IF YOU ORIGINALLY PURCHASED IT ONLINE ***************************************

If you originally purchased your game from an online source, then you should be able to obtain the latest version by downloading it again from the same site. These instructions should work. If you try this and it doesn’t seem to work, start by contacting the technical support for the site you downloaded from. If that doesn’t help, then contact us at support@mumbojumbo.com.

Here is the process:

1. Uninstall the existing version of the game.

2. Download the game from the original online source as if you were purchasing it for the first time.

3. If you have purchased an unlock key, you should be able to use the same unlock code to unlock the new version.

You may be able to now play the game from the point where you left off, but if you still have problems (or want to be extra sure), do steps 4 & 5 below:

4. Start the game. From the main menu (before you actually start playing) click Change Profile. Delete any existing profiles. Then create a new one.

5. Start a new game with the new profile.

As always, if you have any difficulties, send an email to support@mumbojumbo.com, or do both!

Robert