Robert Madsen

rmadsen@mumbojumbo.com

1. Uninstall the program using the Windows Add or Remove Program feature in Control Panel before installing the new version.
2. Install the new version.

The first time you run the new version you need to delete any existing profiles. To do this:

1. Start the game.
2. When it gets to the game menu click Change Profile.
3. On the next screen, select the existing profile and click Delete.
4. Do step 3 for any existing profiles.
5. Now click New and it will create a new profile.

To the best of my knowledge, this should resolve the issue.

If you have any difficulties, contact us and our customer support can assist you further.

Robert

 Windows Vista: Open Computer, then click on Organize at the top of the window and select Folder and Search Options. When the next window appears, click on the View tab. Once in the View tab, select the option to Show hidden files and folders, then click OK to exit. After you have enabled the ability to view hidden files and folders, delete the profile folder found here: Local Disk(C:)> ProgramData> MumboJumbo> Luxor - Quest For The Afterlife

 Windows XP: Open My Computer, click the Tools option at the top of the window, then click Folder Options. In the following window, select the View tab. In the list under the View tab, locate the option that reads Show hidden files and folders, and select it. Then click OK to exit. After you have enabled the ability to view hidden files and folders, delete the profile folder found here: C:\Documents and Settings\All Users\Application Data\MumboJumbo\Luxor - Quest For The Afterlife

Simply delete the entire Luxor – Quest For The Afterlife folder and nothing else. Once this folder has been deleted, reinstall the latest version of the game from the website you obtained it from. The website should have the latest build already available. This will ensure that your profile data from a previous version does not interfere with your current version. Failure to delete the profile data folder may result in undesired behavior, and we cannot guarantee that your new game will work if the old profile data folder is not removed. We hope this works for you!

“You may receive this error due to your local network configuration.
If our geolocation system cannot recognize your network's location from your IP address, then you may continue to receive this error.
Unfortunately, we can offer little advice other than to try the download of the product from a different area.
If you require a refund because of this issue, we will honor your request.
 
Apparently they want users to download the product from a different area, ie. country. Thanks. We are as upset about this as you are. If the problem persists we will ship you a box version.

I apologize if I did not respond to an email you sent. I have even gone though all of my emails (I never delete anything!) and can't find the email you refered to.

In order to have any hope of tracking down your problems, I would need more specifcs to the items I have listed below.

• Most importantly
  
  When did you download the game last (what date) and from which website?
   
• Loading initially takes a few minutes
  
  The initial load do take more time. This is to minimize your wait times while you are actually playing.
   
• Intermittent almost-crashes
  
  Please explain what you mean by "almost-crashes".
   
• Canopic jars and villians not showing up sometimes at all
  
  Please explain. When does a canopic jar not show up? When does a villain not show up (and how can you tell)?
  
   
• Sometimes only a few, even afer I have won them
  
  I assume you are talking about the canopic jars. An earlier version of the game had this problem, but it should have been fixed in current version.
   
• Almost complete slowdown in the "note the cliff" section
  
  I'm not sure what you mean by "note the cliff". Please explain.
   
• Puzzle mode unlocked but not happening in the ongoing campaign
  
  I'm not sure what you mean by 'not happening in the ongoing campagin". Puzzle modes are only unlocked at certain times. For example, a new set of puzzles are unlocked each time you complete all of the cities in one region. So, even if puzzle mode has been unlocked, you will not have access to all the puzzles until you have conquered every city.
   
• Random locking and unlocking of store items and
  
  Again, we would need more specifics. Which items seem to be  unlocked or locked that shouldn't be and when?
   
• Random game saving sequences
  
  What do you man by "saving sequences"? In general, the game will save your progress after each level played.

 I apologize for your difficulties. We attempt to resolve each and every problem, though sometimes it does take time and sometimes we run into issues that have no solution or cannot be duplicated on our end, which makes it almost impossible to solve.

Robert

On the issue of only one canopic jar shoing up even after you have caught 3 thieves, it sounds like you are playing with an older version. If you downloaded the game at MumboJumbo, you should be able to download and install it again using Josh's instructions. If you are downloading it from another portal, let us know which one so we can determine if they have the latest version or not. If you purchased the game at retail, we are still working on a solution for that.

Unfortunately, the problem with the canopic jars will prevent you from locating the 4th thief because he is only revealed when you have found the 3 canpic jars. Hopefully obtaining the latest version of the game will resolve the problem.

Robert

P.S.

Also, I understand your comment about color-blind-friendliness. Let me say that we do try to accmodate that in our games. I, too, am color-blind and always provide feedback in this area. However, in games that depend on color matching there is only so much that can be done. When I play Luxor, I have to focus on the patterns of the balls more than the colors, and this does make the game more challenging. The patterns were provided for just that reason. I have also noticed that some ball-sets are easier for me to play with than others, so you might experiment as you unlock and purchase additonal ball-sets.

I understand you are frustrated. We have all been working at trying to duplicate and solve your problem. We have not been able to duplicate the problem you have reported, nor have other users reported a similar problem. The cause is almost surely the particular hardware/video drive environment you have. Even if earlier Luxor's ran okay on those same laptops, the newer Luxor has new features and apparently one of those is causeing the problems you are experiencing.

As I have said in the many emails we have shared, I appreciate your willingness to send us information, and I continue to try to solve the problem.

Robert

Robert  :)

>>action is paused for anywhere from 3-9 seconds and then resumes
 

This may occur from time to time when resources are being loaded.

>>So the puzzles are entirely separate from the adventure campaign in this game, not included in each level as in the previous Luxor?
 

Yes. The puzzle campaign in Luxor 4 is different than Luxor 3. I belive all of the puzzles in Luxor3 were unlocked at the same time. In Luxor 4, you unlock the puzzle mode by assembling the Sphinx. Then, a set of puzzles is unlocked when you visit all of the cities in a region.

>>Sometimes, it will say "all progress will be lost" when you want to exit,

If you exit a level before you have completed it, then you will have to start that level over again, which is why we warn you that your progress will be lost. This occurs when you press the ESC key and then choose to quit the game.

>>sometimes it lets you exit but takes you to a different level when you return than the one that you were on previously.

Unless you have travelled all the way to another city, the game will restart by playing a level. However, the specific level is chosen randomly from a pool of available levels so you will often play a different level when you return. The number of levels you must complete to make it to the next city remains consistent, but the types of levels can change.

Thanks for your feedback.

Robert

Robert

I'd have to do some research to figure out what might be happening and whether there is a code change that would solve the problem. Suffice to say that you have fundamentally found a solution to the problem (or at least a very "workable" workaround).

I'll forward this info to our tech people (or they may read it here) and we can at least let others know about this solution.

Again, thanks for all of your time. I was focusing on video issues...I assumed the problem had something to do with the effects system based on the screen-shots you had sent! I would have never looked at sound.

Robert

Thanks for the comments, everything that helps us narrow down the causes of bugs is useful.

You may not get a quick reply as our USA based staff are off enjoying their turkey today as it is Thanksgiving over there.

I'm UK based so no turkey for me until Christmas :)

Regards,

Mark Taylor

MumboJumbo

@yingli: Your best bet is to re-download the game from MumboJumbo.com. Download version use a slightly different process for updating than the retail patch. For the download update, we recommend that you first uninstall Luxor. After you reinstall, it is important to delete any existing profiles and start new. The version on MumboJumbo.com is the latest version available. We have also distributed this to all of the portals but it is often difficult to verify if they have place the newest version on their site, which is why I recomment you download directly from MumboJumbo.com.

If you have any additonal questions let us know.

Robert

The canopic jars are revealed as you capture thieves. If you already have a canopic jar, then I assume you have captured one theif? Have you seen a second thief yet?

Robert

If you downloaded the game the first day it was available from Big Fish, then you probably got an earlier version. After getting some feedback from players, we were able to track down some problems and put out a newer version that solved many of the issues.

I know that the new version has been distributed to Big Fish, but I don't know if they have made it available or not. When the rest of the team gets back from Thanksgiving, we should be able to answer that question for you.

As for the issues you reported:

Canopic Jars and Thieves:

There are three main thieves that should appear on the map at various intervals. Just so we are clear, these are not the same as the minor thieves you sometimes battle when you enter a city. Instead, these thieves are revealed each time you recieve one of the 3 Sun Discs of Aten. Also, this has nothing to do with acheivements.

So, my questions for you are:

• Have you recieved any of the 3 Sun Discs of Aten?
• Have you revealed any of the 3 wandering thieves (also refered to as prophets)?
• Have you captured any of the 3 wandering theives (e.g. placed a Sun Disc to trap them, then travelled the path until you caught them)?

Answers to these questions will be very helpful.

Store Items:

Yes, screen shots and specifics (as you have already given) on when the items show up or don't show up would be very helpful.

Artifact Treasure:

If the artifact treasure is showing up even after you have assembled all of the artifacts, then just think of it as something extra fun to shoot.

Thanks for your time and the information you have provided. If you want to provide answers to the quesitons above and/or send screenshots, email them to me at rmadsen@mumbojumbo.com.

Thanks

Robert

Each Sun Disc of Aten is depleted once it is used, so this is normal. Once you have used a Sun Disc of Aten to catch a thief, you cannot use it again. From your description it sounds like you have captured all three thieves. It also sounds like you are playing an earlier version of the game since this was a problem that was identified in our earliest release. I'll have to see what the procedure is for updating from Shockwave and get back to you.

Robert Madsen

It sounds like you are playing an earlier version of the game that had a bug related to the Canopic Jars. Downloading the newest version of the game should fix this for you. However, if you purchased the game at a location other than MumboJumbo.com, then you may have to update from your original portal. Where did you obtain your current version of the game?

Robert

If your version of Luxor: Quest for the Afterlife is randomly crashing with an Unkown Error the problem may be a sound driver issue on your computer.

If the details of the error specify dsound.dll then is is definitely a sound driver issue.

Here is the procedure for overcoming this problem (these are for Windows XP):

1. Click Start, Run.

2. Type DxDiag and click OK.

3. If you are prompted to verify drivers, it is up to you whether you want to do this or not, though it isn't a bad idea.

4. Click the Sound tab.

5. Move the Hardware Sound Acceleration Level slider to the left so that it says No Acceleration.

6. Try running the game. It should now run with no problems.

You may be able to use some hardward acceleration, but you will have to test the different setting on your computer to see. Basically, this means going back to DxDiag and moving the slider up a notch each time and then seeing if the game still runs wihout error.

Robert

See the post below for instructions on how to obtain the latest version of the game.

Robert

If you originally purchased your game from an online source, then you should be able to obtain the latest version by downloading it again from the same site. These instructions should work. If you try this and it doesn’t seem to work, start by contacting the technical support for the site you downloaded from. If that doesn’t help, then contact us at support@mumbojumbo.com.

Here is the process:

1. Uninstall the existing version of the game.

2. Download the game from the original online source as if you were purchasing it for the first time.

3. If you have purchased an unlock key, you should be able to use the same unlock code to unlock the new version.

You may be able to now play the game from the point where you left off, but if you still have problems (or want to be extra sure), do steps 4 & 5 below:

4. Start the game. From the main menu (before you actually start playing) click Change Profile. Delete any existing profiles. Then create a new one.

5. Start a new game with the new profile.

As always, if you have any difficulties, send an email to support@mumbojumbo.com, or do both!

Robert

This happens when Vista doesn't get rid of the old shortcut (which happens a lot) and you're playing the game from the old shortcut rather than the new one. If you're starting  the game from the shortcut that reads "Luxor - Quest For The Afterlife" on either your desktop or your start menu, you shouldn't have this problem. If you're starting the game from the shortcut named "Play", then that is what is likely causing your issue. The problem is that the old shortcut is pointing to a "Luxor4.exe" which will not work. The new shortcut points to "LuxorQuestForTheAfterlife.exe" which will work for you. Your best bet is to simply delete the shortcut named "Play" and run the game from the shortcut with the game's name.

If all else fails, simply go to the install directory, which on your machine is Local Disk > Program Files > MumboJumbo > Luxor - Quest For the Afterlife. Then from there, right click LuxorQuestForTheAfterlife.exe and create a shortcut. You can then take this shortcut and place it anywhere you like for easier access, such as the desktop.

Let us know if this helps.

1. We had this bug come up once during testing but could never repeat it. Are you saying that this occured after the game displayed the "New Item Unlocked" message?

2. A few people have reported similar situations...again, I can't ever get it to happen which makes it hard to track down...but this is one I am definitely working on. Is your game still stuck there? Can you send a screenshot of the campaign map?

3. This particular circumstance came up during testing but I thought it had been corrected. I'm curious...do you recall in this battle if it had gone for a long time (with a lot of back and forth between you and the AI)?

4. Powerups are different for different types of game play, so I'm pretty sure this is by design.

Thanks for your help.

Robert Madsen

So, did the game give you another chance to play that battle? If not, can you recall what did happen?

Thanks so much for your time and patience...this information is very helpful.

Robert

Robert

You can help!

If you are experiencing any of the folloing problems:

• Unable to catch or see all of the thieves
• Have caught all of  the thieves but don't have all of the canopic jars
• Have caught all of the theives but the hidden path to Huton does not show up
• ...or anything that sounds like one of these problems

The send me your profile. The profile on Windows XP is saved under: C:\Documents and Settings\All Users\Application Data\MumboJumbo\Luxor - Quest For The Afterlife/Profiles

I'm not sure of the exact path for Vista.

In the Profiles folder you will see a .prf file for each profile. Send me the profile that is having the problem. Also, please include a description of the particular situation you are experiencing. These profiles will be very helpful in helping me figure out the problem.

Send an information directly to: rmadsen@mumbojumbo.com

Thanks.

Robert

Robert